Frequently Asked Questions
What happens during a roof inspection?
During a roof inspection, we do a thorough property specification assessment. We take photos of any damages and irregularities we observe and then discuss our findings and recommendations with you.
What happens before the repair or installation services?
Before we start servicing your roof, we’ll provide you with a start date and a list of materials we plan to use. We’ll cut your grass, move valuable items away from the job site, and board your pets in a quiet area.
As debris will inevitably enter your home, we’ll also protect valuables in the attic, take off wall hangings, and clear driveways. We recommend canceling any lawn work on the date of our service. A fair amount of debris will fall on the lawn — though we will clean this up after our services are complete.
How do you conduct your services?
Our team typically arrives on or before 8:30 AM and will start working immediately. As the project moves forward, we’ll provide you with status updates and photos. If we come across irregularities in your roofing, such as rotted wood or missing materials, we’ll inform you immediately.
What kind of cleanup should I expect after roofing services?
As an eco-friendly company, we value cleanliness and practice it in all aspects of our business. After we service your roof, we guarantee to do a thorough cleanup of your property. We do our best to rid your property of even the smallest litter, including nails and debris.
How long does it take for you to get back to a client after an inquiry?
We reply to inquiries right away. In most cases, the date for a roof inspection is two weeks after our initial discussion. However, there are certain times in the year when it might take a little longer due to the number of projects we have underway.
What is Roof Warranty?
There are various types of warranties provided various companies that fall under the umbrella term roof warranty. While most roof leaks are not covered by typical home insurance, some do have coverage for problem relating to the roof. A few add on house warranty plans are also available that specifically covers repairs and leaks in the roof. Additionally, roofing manufacturers usually issues their owe warranties for supplies, and the services performed by your local roofing contractor should be covered by some sort of workmanship warranty.
What should I expect once you complete your services?
After we finish servicing your roof, we’ll do another assessment within 24 hours. We check our punch list for potential issues such as debris formation, scruffed sidings, or damaged gutters.
What happens if there is damage to my property after roofing repair or installation?
On occasion, roof services may cause minor damage to gutters, bushes, decks, or sidings. If our staff is responsible for the damage, we’ll take care of the expenses for the repair or replacement. As standard practice, our first option is to repair any damaged item ourselves.
Please call an HVAC specialist to confirm the location of your line set. We typically don’t cover HVAC or driveway damages.
What are the payment terms?
For residential roofing, we request a 25% down payment for commitment and scheduling. We’ll then collect the remaining balance only after you sign the Certificate of Completion.
Which permits do I need for your services?
In most cases, states don’t require permits for services worth less than $30,000. However, we’ll get all of the necessary paperwork through a general contractor if needed.
How long does it take for you to finish your services?
On average, our services take one to four days — though many factors affect our completion period. Specific types of damage take longer to repair, such as water damage.
What questions to ask for a new roof?
Confirm licensing, experience, and references. Request a detailed cost breakdown, including materials, labor, inspections, and warranties. Understand how materials affect pricing and ensure compliance with local building codes. Ask about timelines, roof removal, and financing options.
